At Professional Car Care Plus, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery for eligible items. To qualify for a return:

• The item must be unused

• The item must be in original packaging

• The item must be in resalable condition

• Proof of purchase is required

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are non-returnable:

• Clearance or final sale items

• Gift cards

• Opened or used products

• Custom or special-order items

• Products marked as non-returnable

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with photos of the issue so we can make it right.

Return Process

To request a return:

1. Contact our customer service team with your order number and reason for return.

2. If approved, return instructions will be provided.

3. Securely package the item to prevent damage during transit.

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Please allow several business days for your financial institution to process the refund.

Exchanges

If you would like to exchange a product, please contact us before returning the item so we can confirm availability.

Order Cancellations

Orders may be cancelled before shipment. Once an order has shipped, it must go through the standard return process.